Frequent Asked Questions
Services and Pricing
What locations are on your routes?
How much is your laundry?
What can I expect for my first laundry service?
When will my order be returned?
Can you do stain removal?
Is there a minimum charge?
If i choose recurring, will i have to pay for the membership.
Are there additional costs for large items?
Do you wash rugs?
Will my order be charged on the intial weight or the weight after laundering?
Do you iron?
How to prepare for the laundry pick up?
What should I put my dirty laundry in?
Can I send my own hangers?
Do I need to sort my items such as dark from lights and whites?
Do you check pockets?
Do you read label instructions?
How do I give you special instructions?
Can I send our undergarments?
Am I supposed to weigh my items before you pick them up?
What happens when i request air-dry?
Are there items you don't clean?
Pickup and Delivery
What locations are on your routes?
Are you open on the weekend?
Where should my order be picked up and delivered?
Where will you put my hanging items if I'm not home?
When will my order be returned?
How quickly should i unbag my items?
I forgot to set my laundry out for my scheduled pick-up, now what?
Account Management
What can I expect for my first laundry service?
How do I give you special instructions?
How do I cancel or reschedule a pickup?
What happens if my credit card is expired or declines?
Laundry Care and Preferences
Does Cloth + Suds read label instructions?
How are my whites washed?
Can you do stain removal?
How do I give you special instructions?
What happens when i request air-dry?
What detergent do you use?
What is the cleaning process for my order?
Miscellaneous
Do you offer dry cleaning services?
Are there items you don't clean?
What is an "average" weekly laundry order?
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